Customer Success Manager

About Us

Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks. Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average 2 hours per day and enabling a level of care that was previously impossible.

About The Job

As a customer success manager at Lyrebird Health, you will be responsible for building, maintaining and resurrecting relationships with our customers. You will be actively looking to support, teach and help our clinicians in anyway possible - always with the idea that we are aiming to ensure an effortless experience. You will work closely with the head of customer success to implement churn prevention and expansion playbooks and work across SMB and enterprise. This is an incredibly vital role for us here at Lyrebird, as you will be interfacing with clinicians every single day, it is crucial that you have an alert mind and can bring those learnings back to the product team.

What You'll Bring to the Table

• Empathy driven: You will deeply understand the clinician experience, and understand that we need to solve problems incredibly quickly and in the most helpful way possible.

• Move with urgency & focus: At Lyrebird - we are sprinting every single day, and so are our clinicians. It is vital that you can keep on top of your workload, and move with decisiveness and speed.

• In the details: In order to truly understand our clinicians, you must be absolutely obsessed with understanding how they using the product, and helping them maximise their usage every single day. You must be in the details to succeed here.

• User Obsession: You'll bring unwavering commitment to developing the most exceptional product for our users. This will guide every decision you make at Lyrebird.

• A Builder Mindset: You don't accept the status quo. You see obstacles as opportunities for growth and development. You're proactively building solutions, rather than fixating on problems.

• An Olympian Work Ethic: You're relentless in pursuing your goals and demonstrate a high level of ownership, care and pride in everything you do.

• Commitment to the team: You play for the back of the jersey, not the front. You're committed to acting in the best interest of Lyrebird and our users at all times

A Month at Lyrebird

You will be actively engaging with clinicians every single day. You will be on the phone, listening to their problems and actively problem solving to ensure that they have the world class experience that Lyrebird offers. You will work very closely with the founders and product team to ensure that the product is offering something that these clinicians need and want

Join us.