Revenue Operations Specialist

About us

Lyrebird Health is transforming the quality and accessibility of healthcare by automating clinicians' most time-consuming tasks. Placed in General Practice, Allied Health, and Specialist clinics, Lyrebird is saving clinicians on average two hours per day and enabling a level of care that was previously impossible.

About the job

We're building a dedicated revenue operations function here at Lyrebird Health to streamline and optimize our revenue processes through data-driven decision-making and systematic improvements. We're seeking an analytical and process-driven Revenue Operations Specialist who can help build this function from the ground-up and lead all aspects of revenue operations, including forecasting, reporting, performance analysis, target-setting, incentive planning, onboarding, process optimisation, communications, and ongoing funnel improvement - covering every stage from deal creation to revenue conversion.

What you will do

Systems & Process Management

• Own and optimize our revenue tech stack, with particular focus on HubSpot CRM implementation and maintenance

• Develop and document standardized processes for our GTM operations

• Ensure smooth integration between various systems across the company

Data & Analytics

• Establish and track core revenue KPIs across GTM teams

• Build and maintain dashboards that provide actionable insights for revenue teams

• Analyze revenue data to identify trends and opportunities for optimization

• Support the team with readily accessible and trackable reporting, analytics and dashboards — including, but not limited to, funnel metrics, leads and deals, pipeline hygiene, and individual forecasts

Cross-Functional Support

• Partner with Sales, Marketing and Customer Experience teams to implement process improvements

• Support revenue teams with technical needs and system optimization

• Ensure the entire revenue infrastructure aligns with both our product-led and sales-led growth strategies

Revenue Performance

• Help develop and maintain revenue forecasting models

• Support pricing and packaging initiatives

• Monitor and report on key revenue metrics and trends
  

What we're looking for

Passion & Work Ethic You thrive in a high-intensity environment and tackle problems with relentless energy and ambition.

Curious & Analytical Mindset You love diving into data, defining metrics, and using insights to inform decisions and strategy.

Process-Driven You excel at creating and documenting scalable processes that drive productivity, efficiency and growth.

Team Player Strong communication skills for cross-team collaboration; you know how to build bridges across departments.

User Obsession You'll bring unwavering commitment to delivering the most exceptional outcomes for our users. This will guide every decision you make at Lyrebird.

A Builder Mindset You don't accept the status quo. You see obstacles as opportunities for growth and development. You're proactively building solutions, rather than fixating on problems.

Technical Expertise You love getting hands-on and leveraging technology to solve problems.

Required experience

• Minimum three years in revenue operations, sales operations, or similar roles

• Experience building revenue operations functions, processes and systems from the ground up

• Hands-on experience with HubSpot CRM implementation, maintenance and optimization

• Experience working in a SaaS subscription business

Why Join Us

Mission Driven Be part of a highly mission-driven team. Your work has a direct impact in shaping the future of heathcare delivery and delivering better clinician/patient outcomes at scale.

High-Impact Role You'll have the opportunity to build the function from the ground up and own key revenue operations initiatives, shaping how we scale and grow the function and our business.

Room to Grow As the our first RevOps team member, there is significant opportunity for career growth. You'll work closely with leadership, and contribute to the overall direction of the company.

Autonomy & Trust We believe in empowering individuals to explore solutions and implement improvements.

This position is based in Melbourne, Australia.